Commercial Kitchen Equipment Repair

Time + Material

Whether you are a restaurant manager or you run a professional kitchen for a large facility, you know that any downtime will affect your business. Your customers expect a certain level of consistency, and if an appliance becomes inoperable or starts to fail, your reputation could be at stake. When you require service immediately, our repair technicians have the knowledge and resources you need.

Hobart is the only food equipment manufacturer with a nationwide service team and authorized local service contractors. In addition to our time and material services, we offer several service plans that offer proactive coverage for maintenance and repairs. Hobart believes that by offering multi-level maintenance plans, our customers can avoid immediate-need repairs. However, if a situation arises, you know who to call!

24-7 Call Center

You might be able to continue operations if you have a small leak coming from your dishwasher or a stove burner is out, but what happens if your dishwasher stops working? Or your ventilation stops working? You can’t continue to run a kitchen without clean dishes, and you might have to evacuate if your kitchen is filled with smoke. 

Immediate-Need Situations

An immediate-need situation is one that requires immediate attention for your kitchen to work. Other examples of immediate-need situations include:

• Broken Freezer or Refrigerator – You can lose thousands of dollars in food inventory.
• Electrical Failures – Most kitchen appliances are at least somewhat dependent on electricity.
• Plumbing and Drainage Issues – You need access to water and waste elimination to ensure cooking and sanitation.
• Broken Hot-Side Appliances – Your hot-side cooking appliances have to work consistently. Otherwise, your recipes will be ruined.
• Hood Vent Issues – If your hood vent isn’t clearing smoke, you will have to cease operations as a matter of safety.
• Broken Appliance Doors – Whether it’s a refrigerator, freezer, oven, or dishwasher, if the door is not sealing properly, the appliance will not work. 

Rapid Response Capabilities

Hobart has a 24-7 service center that operates 365 days a year. With 125 service locations, 1,500 service technicians, and local authorized Hobart Service contractors, we can offer quick response times. We have a first-call completion rate of 75%, so you can be assured we’ll do our best to fix your issue in one service call.

Enormous Parts Inventory

Hobart service technicians have access to a combined $100 million in parts. We have access to over 40,000 SKUs in our inventory. Because many of our customers also have maintenance plans with our company, we are familiar with their kitchen equipment. That means that our technicians know the parts they need to bring to the job before they leave our facility. 

Compare our immediate-need service with that of a smaller service. Their repair person has to go to your kitchen, determine which parts your repair job needs, retrieve or order them, and then return to your location. And that’s only after they finish the job that they’re on when you call. 

Hobart Service Technicians 

Because of our outstanding reputation in the commercial kitchen repair industry, we are able to draw from the best candidates in the field. Only the most qualified candidates are accepted. Once they are hired, their extensive training begins. 

All of our technicians go through a rigorous training program through Hobart. They are trained and certified on all ITW branded equipment. Once they pass all the training, they are paired with a senior technician in the field until they are ready to be on their own.

Having a large network of highly-trained service technicians means that there is no repair job that we can’t handle. In the event that a technician requires assistance on a job — either because they’re unfamiliar with the specific issue or they need an extra set of hands — they can request assistance through our technical product team. Our goal is to provide technicians with the tools needed for first-call completion.

The Facilities We Service

Hobart is the leading professional kitchen repair service company in hundreds of U.S. cities. Among the types of kitchens we maintain and service are:

• Restaurants of all sizes
• Retail and wholesale bakeries
• Educational facility cafeterias
• Corporate cafeterias
• Cafes and coffee shops
• Bars and nightclubs
• Banquet halls

If you have a professional or commercial kitchen, we highly encourage you to consider one of our three service plans:

• Hobart Care – 24/7 Emergency Coverage is Optional
• Hobart Assurance – 24/7 Emergency Coverage is Optional
• Hobart Prosurance – Includes Emergency Repairs with a four-hour maximum response time. 

You can always upgrade your Care or Assurance plan to include 24/7 emergency coverage if you require it. 

Why Professionals Choose Hobart

Reliability is the key to our success. When you call Hobart for Immediate-need service, you can be assured a technician will arrive with the correct parts to fix your equipment. All technicians carry the most common parts used to fix ITW-branded equipment. With over 40,000 SKUs, they have immediate access to the parts needed to fix your equipment.

There are few other companies that can offer this level of reliability. While we are an enormous national company, your repair technician is a member of your community. Chances are excellent that the service tech who shows up for your immediate-need repair is the same person who has been to your kitchen to maintain your equipment. Contact Hobart Service when you need immediate food equipment repairs.

Why Commercial Equipment Maintenance Matters

Commercial kitchens operate at a frantic pace. Even when the dining area is slow, the kitchen staff is working hard, prepping food, cleaning workstations, running dishes through the washer, etc. They simply don’t have time to examine each piece of equipment with a critical eye. More importantly, there may be issues developing with your kitchen equipment that your staff is not going to be able to identify. 

Consequently, minor problems that could have been identified in a routine maintenance inspection become major crises that require emergency repair. Additionally, maintaining your equipment helps to ensure that it works consistently and extends the life of your machinery. 

Take dishwashers, for example. Without proper upkeep, key parts like the water inlet valve, float switch, wash arm, motor shaft seal, and door gasket can fail. Hobart technicians inspect all these components during routine maintenance—before leaks or odors appear. This proactive approach applies to all essential kitchen appliances, including refrigerators, freezers, ovens, and fryers.