Delivering Healthcare Equipment Service Nationwide
Hobart Service knows that the kitchen in a hospital or senior living facility is a busy place, responsible for serving patients, staff, and visitors every day. We understand that keeping your hospital kitchen equipment up and running is a crucial part of providing comprehensive care to patients. We are proud to support healthcare facilities by providing food equipment service and parts to keep your hospital kitchen running smoothly, so that you can focus on your patients.
Hobart Service is the leading provider of food equipment service nationwide. With more than 125 locations and 1,500 factory-trained service technicians across the US and Canada, we are a dedicated service partner for Hobart and the entire line of ITW Food Equipment Group brands. When a part wears out in your hospital kitchen equipment, you need the OEM equipment parts to help keep your hospital kitchen running at peak efficiency. And you need it from a vendor who has it in stock. Parts direct from Hobart Parts ensures that you receive the exact OEM parts you need for your kitchen equipment. We have over 40,000 SKUs in stock and guaranteed same-day shipping on in-stock part orders received by 8 p.m. EST.
We are committed to uninterrupted service to healthcare facilities like yours, so we’ve assembled some useful resources centralized around you and the maintenance of the equipment in your hospital kitchen. Please take a look at the links to the left to learn more.
Contact us at Customer.Support@hobartservice.com or call us at 1-888-975-6465 for Service-related questions.
Order Parts online at www.hobartparts.com or call us at 1-877-333-1863.
Email CustomerCare@hobartparts.com for any Parts-related questions.
The Importance of a Well-Operated Kitchen in the Healthcare Industry
Hospitals are designed to be fully self-contained operations. In many ways, they are like small cities, with independent power supplies, massive inventories of supplies, and of course, food services. If the kitchen becomes inoperable, it will be difficult to serve meals to the patients and staff until repairs are effective.
This is also true of assisted living facilities and nursing homes that prepare meals for the residents. While there may be temporary workarounds for when a burner goes out, or there’s a small leak in the dishwasher, larger appliance malfunctions can shut down the kitchen.
In addition, healthcare facility kitchens are subject to increased regulations, which means that minor problems that might not affect a restaurant outside of the healthcare environment may need more immediate attention.
Common Situations That Can Arise in a Healthcare Kitchen
While any equipment malfunction can create issues for a kitchen, healthcare facilities face unique challenges. Here are some of the common problems that can occur in a healthcare facility's food preparation operation:
- Refrigeration Failure – When a refrigerator or freezer fails to keep food at the desired temperature, it can result in food spoilage.
- Dishwasher Malfunctions – There are several things that can go wrong with commercial kitchen dishwashers, including leaks (leading to mildew and electrical hazards), drainage issues, thermostat issues, etc. If, for example, the thermostat fails, it could create a health hazard.
- Cooking Equipment Issues – A broken stove or oven may mean that the kitchen is unable to serve hot meals to patients or residents. Depending on the patient's diet, there may not be an alternative that doesn’t include cooking.
- Ventilation or Exhaust – While most healthcare facilities have excellent HVAC and filtration systems, they can’t independently clear smoke from the kitchen. Your staff may not be able to work, which means that there will be an interruption in the food service.
- Hot and Cold Holding Unit Malfunctions – In a cafeteria setting, this could interrupt food service due to the units not being able to maintain appropriate temperatures.
When you have patients, residents, visitors, and staff depending on your food service operations, every minute of downtime is critical.
How Hobart Can Help
Hobart is the leading national repair and maintenance service for commercial kitchens and healthcare facility food service operations.
- 24/7 Call Center – Hobart operates a round-the-clock call center because we know that many repairs can’t wait until the morning.
- 125 Service Centers – With service centers throughout the country and affiliates located in even more locations, there is always a Hobart service technician near you available.
- 40,000 SKUs – Hobart has over $100 million in ITW parts. Chances are excellent that we already have the parts we need to repair your kitchen appliances.
- 75% First-Call Completion – Most of our service calls are completed on the first visit because our technicians are familiar with the equipment in your kitchen
- Four-hour Response for Prosurance Customers – Timing is critical, so we recommend the Prosurance plan for healthcare kitchen service.
- 1,500 Service Technicians – Our technicians pass through comprehensive training and are certified on all ITW-branded equipment. Our affiliates must also pass our exacting standards.
Benefits of Choosing Hobart
Hobart offers unparalleled service for healthcare kitchen appliance repair. In addition to being 25% faster than our competitor services, Hobart offers the resources and support of a large national brand with the speed and level of attention of a local repair service. If you subscribe to one of Hobart’s three service plans, our service technicians will already be familiar with your equipment in the event you require emergency repairs. Our familiarity with your equipment is key to our first-call repair record.
When you’re in the health service food preparation business, people depend on the meals that you provide. Partner with a professional healthcare kitchen appliance repair company to keep your operations running smoothly. Call Hobart today!
