What are the benefits of Hobart Service Plans?

Hobart Service Plans provide several benefits, including preventative savings by identifying issues early, operational continuity by reducing unexpected equipment breakdowns, longer equipment lifespan through regular maintenance, lower overall service costs, and improved safety and compliance for commercial kitchen operations.

Does my restaurant equipment need to be an ITW brand to qualify for Hobart Care?

No. Hobart Service Plans can repair and maintain any brand of foodservice equipment used in your restaurant. You do not need to have exclusively Hobart or ITW-branded products to take advantage of Hobart Care and other service plans.

Do Hobart Service Plans offer a labor-only option?

Yes. Hobart Service Plans offer a Labor Only option for businesses that prefer to source their own parts while still receiving professional service and maintenance from Hobart technicians.

Commercial Kitchen Equipment Repair

Time & Material service provides on-demand commercial kitchen equipment repair without requiring an existing service agreement. Charges reflect the labor and parts needed for the service call, giving operators a direct path to professional help when equipment fails unexpectedly.

This repair option is designed for businesses facing:

Sudden equipment breakdowns.
Performance issues that require professional diagnosis.
Urgent repair needs without contracted coverage.
Equipment problems that interrupt safety, sanitation, or production.
One-time service needs that do not require a long-term plan.

Hobart combines factory-trained technicians, genuine OEM parts, local service capabilities, and national resources to help commercial kitchens address equipment problems and restore daily operations.

Equipment down now? Request Time & Material service to begin the dispatch process.

Time & Material Service

A Time & Material service call gives operators access to professional repair when a breakdown occurs. The customer pays for the technician’s time and the parts or materials required to diagnose and complete the repair.

This pay-as-you-go equipment repair model works well for facilities that do not have an active service plan or need help with an issue outside existing coverage.

Your Situation	How Time & Material Service Helps
Critical equipment has stopped working.	Begins the repair and dispatch process without a service contract.
The cause of the problem is unclear.	Provides professional troubleshooting and a repair recommendation.
A damaged component needs replacement.	Provides access to genuine OEM parts when replacement components are needed.
Downtime is disrupting production or sanitation.	Focuses the service visit on restoring safe, dependable operation.

Time & Material service remains separate from contracted coverage. Businesses seeking planned support, priority benefits, or predictable maintenance costs may receive greater value from Hobart service plans or scheduled preventive maintenance.

24/7 Call Center

Commercial equipment can fail during an early prep shift, the busiest meal period, or overnight production. Hobart’s 24/7 call center gives operators a consistent point of contact for service intake and dispatch coordination.

Call-center representatives collect essential information about the facility, equipment, and reported problem. The request then moves to the appropriate local service team, helping the technician prepare for the visit and reducing uncertainty for the operator.

Report an urgent equipment issue through the Hobart Service request portal.

Immediate-Need Repair Situations

An immediate-need situation occurs when equipment failure threatens food safety, sanitation, production capacity, employee safety, or the ability to serve customers. Some problems stop operations completely. Others create warning signs that can lead to a larger failure when left unresolved.

Common repair situations include:

Refrigeration failure
Warewashing disruption
Hot side equipment failure
Electrical problems
Plumbing or drainage issues
Ventilation problems
Damaged doors or seals

Early service can prevent additional component damage and reduce the operational impact of a developing problem.

Don't let an equipment failure control the rest of the shift. Request commercial kitchen equipment repair today.

Rapid Response Capabilities

Responsive repair begins before the technician arrives. Hobart coordinates service requests through its call center, local teams, and broader national service network. Equipment details and reported symptoms help the assigned technician understand the issue and prepare for the visit.

On-site, the technician evaluates the equipment, identifies the source of the failure, and explains the recommended next steps. This structured process helps reduce delays and gives operators clearer information for repair decisions.

Genuine OEM Parts Inventory

The correct replacement part supports proper fit, equipment compatibility, and dependable performance after the repair. Hobart technicians have access to genuine OEM parts developed for commercial food equipment and manufactured to the appropriate specifications.

Broad parts availability also supports efficient service fulfillment. Technicians can use equipment information and diagnostic findings to identify the components required for the repair, helping reduce avoidable delays and repeat visits.

Hobart Service Technicians

Commercial equipment requires technicians who understand how individual components interact with the larger kitchen workflow. Hobart technicians receive specialized training for diagnosing and repairing complex foodservice systems.

Each service visit focuses on:

Identifying the source of the equipment failure.
Explaining the recommended repair clearly.
Completing work according to applicable manufacturer specifications.
Testing equipment operation before returning it to service.
Helping operators understand any additional service needs.

This technical expertise supports restaurant equipment repair across cooking, refrigeration, warewashing, food preparation, ventilation, and other essential systems.

The Facilities We Service

Hobart provides commercial food equipment repair for independent operators, institutions, and multi-location organizations. Service teams understand that equipment demands, operating schedules, and repair priorities vary across facilities.

Facility Type	Operational Priority
Restaurants and cafés	Maintaining production and guest service.
Healthcare facilities	Protecting sanitation and uninterrupted meal service.
Schools and universities	Keeping cafeterias ready for scheduled meal periods.
Hotels and event venues	Supporting banquets, catering, and daily dining operations.
Grocery and retail food operations	Protecting inventory, preparation, and packaging workflows.
Corporate and institutional kitchens	Maintaining reliable service for employees and residents.

Explore the industries supported by Hobart to learn how service capabilities align with different commercial foodservice environments.

Why Choose Hobart Service?

Hobart combines local repair coordination with the technical resources of a national service organization. Operators gain one point of contact for urgent repairs and access to broader equipment-lifecycle services through Hobart Service.

Time & Material service offers a strong fit for immediate, pay-as-you-go equipment repair. Planned coverage may provide greater value when a facility needs recurring inspections, budget predictability, or ongoing support.

Choose Time & Material Service When:	Consider Planned Support When:
An unexpected breakdown needs attention now.	Equipment requires scheduled inspections and upkeep.
No active repair agreement covers the equipment.	The facility wants more predictable service costs.
Professional diagnosis is needed before the next step.	Multiple assets or locations need coordinated coverage.

Review Hobart service plans and preventive maintenance options for proactive equipment care. Hobart also provides professional installation services for new kitchens, renovations, and equipment replacements.

Request Time & Material Repair

A failed appliance can disrupt production, sanitation, food safety, and customer service in minutes. Start the repair process before the problem causes a longer interruption.

Request Time & Material service now for professional commercial kitchen equipment repair and dispatch coordination.

Time & Material Repair FAQs

What is Time & Material repair and when should I use it?

Time & Material repair is a pay-as-you-go service for equipment that needs immediate attention without an active service plan. It's ideal when a breakdown occurs unexpectedly and you need a qualified technician to diagnose the issue, complete repairs, and restore equipment to operation as quickly as possible.

Do I need a service plan to request Time & Material repair?

No. Time & Material repair does not require a service agreement or ongoing contract. You can request service as needed for eligible Hobart and non-Hobart commercial kitchen equipment.

How is Time & Material repair different from a service plan?

Time & Material repair is designed for one-time or immediate service calls, with charges based on the labor, parts, and materials required to address the current equipment issue.

Unlike service plans, it does not include scheduled maintenance, ongoing coverage, or bundled service benefits.